IT support technicians play a vital role in enterprise computing and networking environments. This educated professional identifies and resolves technical issues in an enterprise setting. They maintain computer and web functionality as per client requirements and support their clientele via email, phone, chat and on-site.
The technician that supports an organization’s IT environment understands the customer, consumer, and internal staff member computing needs. The technician assists this clientele by addressing the hardware and software issues that delay workplace productivity. Technicians possess an array of practical knowledge that enables them to deal with numerous problems of technical support of the department. They install and upgrade user software, maintain operational documentation and provide remote and on-site support.
The technician maintains the enterprise computing environment by resolving the issues clients face when using computers and the network. An IT technician often troubleshoots on-site computer software or hardware issues. In the field of information technology, the support technician performs an essential task to maintain the computer systems and enhance the desktop support. They also look into day to day operating systems issues for better productivity
Customer support, either internal or external, is of top priority for any IT Support Technician.
Job responsibilities include the following day to day duties:
Identify and resolve software, hardware, and operating-system issues
Track and log IT incidents and their distribution across the network
Configure and install new IT equipment
Provide training to users and customers
Maintain incident records including relevant resolution
Possess analytical and methodical skills for a disciplined approach to problem-solving
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